Course Overview:
The Metro Management Diploma is a comprehensive 2-month program designed to equip students with the fundamental skills and knowledge required to excel in the metro rail industry. Whether you're looking to start a career in metro operations, station management, or customer service, this course is perfect for you.
Course Content:
Introduction to Metro Operations:
- Understanding the Metro Rail Environment
- Key Departments and Functions in Metro Systems
- Role of a Metro Management Professional
Station Management:
- Daily Station Operations
- Passenger Handling and Assistance
- Crowd Management Techniques
Communication Skills:
- Effective Verbal and Non-Verbal Communication
- Customer Service and Complaint Handling
- Team Coordination and Professional Behaviour
Metro Safety and Security Protocols:
- Safety Regulations and Standards
- Security Screening Procedures
- Emergency Response and Evacuation Management
Ticketing and Fare Collection System:
- Smart Card and Token Management
- Ticket Issuance and Validation
- Revenue Management Basics
Metro Technologies:
- Automatic Fare Collection (AFC) System
- Public Information and Announcement Systems
- Use of Technology in Metro Operations
Final Assessment:
- Practical Case Studies
- Role-playing Scenarios
- Final Examination
